Shipping & delivery

We use Fastway Couriers as their courier service. Delivery is within South Africa, either door to door/door to counter depending on the delivery address. Delivery within Cape Town has a delivery fee of R100, We (Tonic Apparel) offer free delivery to all major cities in South Africa for orders over R1500, alternatively. There will be an excess surcharge added to orders to the following destinations: chain stores, mines, power stations, plots, farms, trust areas, townships, game reserves, national parks, hospitals, government departments, remote areas. Irrespective of the delivery location, Tonic Apparel aims to deliver within 10 days.

Door to door deliveries is sent to a street address. We will make every reasonable effort to effect delivery in accordance with the estimated delivery dates. If we are unable to deliver any part of the products on time or we are unable to deliver the products for any reason which is not within our control, then the time for delivery shall be extended for a reasonable time after the cause of the delay has ceased. Should we be unable to perform in accordance with an order because the products ordered are unavailable, we will notify you as soon as reasonably possible of this fact and refund any payments within 30 days after the date of such notification.

All international shipping will be done with the use of FedEx. Delivery times will vary in accordance with the geographical location of each customer. Purchased “Products” will be dispatched and/or shipped within the first 72 working hours of Tonic Apparel receiving a receipt of payment and/or payment confirmation. “Shipping Fee” refers to the courier cost for worldwide deliveries. Tonic charges for the courier/shipping fee, for deliveries anywhere in the world. Customers must bear duties and other custom clearance fees if incurred. It is the customer’s responsibility to make sure that they sign for their delivery once it has reached their shipping address, and as stipulated by the customer on completing the order. Tonic Apparel will not be held responsible for deliveries that are not signed for by the customer.

A delivery is considered complete as soon as the parcel is handed to an individual at your specified delivery address. This also applies when the package has been handed over by the courier, as indicated in the courier’s tracking system.

 It is your responsibility, as a buyer, to ensure that you or the intended receiver of the gift (when applicable) inspect(s) the parcel on arrival and makes known any justifiable complaints. The receiver has the right to refuse the parcel if it appears to have been opened or if it has clearly been damaged.

Such complaints and claims must be brought to the attention of Tonic Apparel by emailing us at info@tonicapparel.co.za